Cecilia Frederick

Cecilia Frederick is an Enterprise Customer Success Leader with 20+ years of expertise in driving client engagement and building high-performance teams that deliver positive customer experiences. With a robust background in reshaping post-sale customer journeys, she is known for crafting efficient, scalable, and sustainable strategies that empower clients to recognize the true value of their investments. Her passion thrives in high-growth settings, where she drives enhanced client engagement, retention, and growth. Prior to Indeed, she was a Global Voice of Customer Leader at Standard Chartered Bank.